Complaints procedure:

At Saak Pay UK we are committed to providing a professional, thoughtful and thoughtful service to all our customers. If you think we have yet to deliver on this promise, we want to hear from you. Our complaints procedure is set out below, and a hard copy form is available upon request from our office at 167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF.

 

Making a Complaint:

If you encounter an unauthorized or improper payment transaction, you must notify us without delay, no later than 13 months after the date of the transaction. Complaints made after this period will not be eligible for any compensation under the Payment Services Regulations 2017.

 

Our complaint handling system:

1. We will handle your complaint in a fair, impartial and professional manner.

 

1. We will investigate and resolve any complaints as soon as possible.

1. If we have made a mistake, we will apologize and offer compensation or remedies where possible.

 

1. If we reject your complaint, we will explain why it was rejected and your options.

1. We will change operations to avoid the same mistakes in the future.

 

If you are unhappy with any aspect of our service, tell this to the person you are communicating with, and he or she will try to help.

If you wish, please ask to speak to an officer who will also try to help, as we aim to resolve all difficulties as quickly and efficiently as possible.

In the case of all complaints, we will immediately acknowledge your complaint and write back to you with a final response to your complaint, in most cases within 10 working days of receiving your complaint.
If we are unable to give a final response within this period, we will write to you, explaining why we are not in a position to make a final response and indicate when we expect to be able to do so.

CONTACT US:

Email: info@zaakpay.co.uk
Telephone: +44 77 88 9999
WRITE TO US:
Address your letter to the Complaints Manager at:
Saak Pay UK
167 - 169 Great Portland Street, 5th Floor,
London, England, W1W 5PF
Company Registration Number: 06268069